Exchange and Return Policy

No Return Policy All products on www.ira-india.com are made to order and cannot be returned. We do not provide refunds for goods sold on www.ira-india.com.

Exchange Policy Goods sold through the website can only be exchanged for a replacement if they meet our terms and conditions. All pieces are thoroughly checked before dispatch. If the product received is faulty or damaged, please inform us via email within 48 hours of receipt. Including pictures will expedite the process. We will remedy the fault to the best of our ability. If we are unable to fix the damage, we will replace the damaged piece.

Replacement/Alterations Process

• Notification: Inform us within 48 hours of delivery by emailing iraindia3115@gmail.com with your order number, an image of the purchased piece, and the reason for the exchange. We will respond within 24 hours.

• Return Shipping: Once agreed upon, ship the piece to the following address:

  Ira India

  31, Ascon city, opp scince center,

  Surat, Gujarat - 395007

  
  

• Condition: The product must reach us within 15 days of delivery, in its original condition and packaging. Items showing signs of wear will not be eligible for exchange. All original papers/bills must be returned with the product. Ira India reserves the right to inspect the product condition before processing any replacement.

• Shipping Costs: You are responsible for the shipping costs of returning the product. We will cover the shipping cost of the replacement product. Ira India is not liable for any loss or damage of couriers sent for exchange.

• Processing Time: Replacement orders will be processed and delivered within 7–10 business days, matching the standard delivery timeframe for original products.

   

Additional Charges Ira India will not refund any additional duties, taxes, or charges incurred.

Discounted Products Products bought at a discount are not eligible for any kind of refund or replacement.

This policy ensures clarity on the procedures and conditions for exchanges and specifies that returns are not accepted since the goods are made to order.